FAQ

Great! first, you would need to contact us via email. You will receive a "New Customer Form" to be filled out and to be sent back to your sales representative. It usually takes 3 to 4 working days to have your account up and running.  It is important to note that we do not serve customers located in Europe at this moment due to 3rd parties sales agreements.

Yes, we do have a minimum order size to keep our price competitive. The minimum order is 50 cases and it can mixed cases. All orders are by the case only.

After the order has been successfully placed and payment has been received, any requests for changes or cancellations can be made by contacting our sales team in writing by email. It is important to note that if your order is ready for collection or has already been dispatched by your shipping service, we will not be able to accommodate any modifications.

Depending on your order and size, the typical lead time is between 2 to 4 weeks upon order and payment confirmation. We will provide you with an estimated time before confirming your order as per our Terms and Conditions.

Our Terms and Conditions are available upon request. Contact us for more information.

Depending on your order and needs, we always quote EXW Tours or Paris for order collection. You will then be able to use road, air, or sea freight for your final delivery point. 

Depending on your order, we will advise upon confirming your order. Our warehouse in Tours usually handles mid to high-end wines whereas our logistics partner in Paris will store most wine.

 Yes, we take pride in having secure and trustworthy supply channels. We have established strong relationships with reputable suppliers and producers to ensure the quality and authenticity of our products. Our extensive network and experience in the industry allow us to source wines, champagnes, and liquors from reliable and trusted sources. We prioritize the integrity and safety of our supply channels to provide our clients with the highest quality products and reliable service.

 It is necessary that in the delivery note of the transport company you write down the incident in as much detail as possible to be able to claim the damages to the transport company. Subsequently, you must notify the assigned salesperson to begin the claim process. It is important that you take pictures in front of the carrier and open the boxes to see and account for the broken bottles. 

To ensure the utmost protection for your goods, we highly recommend insuring them from the moment of pick-up to their final destination. This additional step provides comprehensive coverage and offers peace of mind in the event of any unforeseen circumstances during transportation. Remember, insuring your goods safeguards against potential risks and ensures that you are fully protected throughout the entire journey.